White-label works when the partner owns the relationship and you own the process. Blur that boundary and both sides underperform.
Decide what the partner controls
- Brand, domain, and client-facing communications.
- Pricing to the end client and their own margin.
- First-line client support.
Decide what you control
- Dispute strategy, letter templates, and compliance standards.
- Processing SLAs and quality review.
- Platform configuration and data governance.
Common pricing models
- Per-active-client monthly fee with volume tiers.
- Flat platform fee plus per-file processing cost.
- Revenue share on collected client payments.
Whichever model you pick, publish partner-level reporting from day one. Partners renew on visibility as much as on results.